Return and Refund Policy
Return & Refund Policy
At Whoopco, we are committed to providing an exceptional shopping experience for our customers, including clear and transparent return and refund policies that respect the applicable laws of each market we serve.
Scope of This Policy
This policy applies to all orders placed on Whoopco, shipped to our served markets: Europe, North America, Western Asia, Asia, and Africa.
European Union — 14-Day Return Window
For customers residing in the European Union, return and refund requests must be submitted within 14 calendar days of receiving the order, and only in the following cases:
- The item received is defective (manufacturing defect, damaged upon arrival, or non-functional)
- The item received does not match the order placed
No refund will be granted for reasons of change of mind, incorrect selection, or buyer's remorse.
North America, Western Asia, Asia & Africa — Defective or Non-Conforming Items Only
For customers located outside the European Union, returns and refunds are accepted only in the following cases, with no guaranteed timeframe:
- The item received is defective (manufacturing defect, damaged upon arrival, or non-functional)
- The item received does not match the order placed
We are unable to accept returns or issue refunds for reasons of change of mind, incorrect selection, or buyer's remorse.
How to Request a Refund
Contact our customer service team at support@whoopco.com within the timeframe applicable to your market. Please include:
- Your order number
- A precise description of the defect or non-conformity
- Photos illustrating the issue
Our team will review your request and respond within 1 to 2 business days.
Refund processing:
If your request is approved, we will process your refund within 14 business days via the original payment method.
Return Shipping Costs
Return shipping costs are in all cases the responsibility of the customer, regardless of market and the nature of the request.
Non-Returnable Items
The following items are not eligible for return or refund under any circumstances:
- Items that have been used, worn, or altered
- Items without their original packaging
- Items returned without prior authorization from our customer service team
Delivery Issues & Damaged Packages
If your order arrives visibly damaged, please refuse delivery if possible, or contact us immediately at support@whoopco.com with photographic evidence. We will investigate and resolve the matter promptly.
Contact Details
Store name: Whoopco
Email: support@whoopco.com
Customer service hours: Monday to Friday: 8am – 7pm (CET)
We do our best to respond to your emails within 1 to 2 business days.